Privacy Policy

Astro Gem Healing

The most reliable place in ”GEM CITY” Ratnapura is to choose the right natural gemstone for you!

Astro Gem Healing is Online gem marketplace to choose right natural color gemstones in Sri Lanka. It doesn’t matter where you located, we ship all around the world.

Our collection has the gems especially for those looking for high quality gems at affordable prices with shipping any country around the world. ( budget section 100$ to 500$ range stocks)

We are mining and doing business operations in gem city Ratnapura Sri Lanka. every gemstones are hand selected and carefully checked by the quality.

Shipping

As soon as the money arrives, We start the shipping process and update you with every single step. We ship through the National Gem And Jewelry Authority With Insurance. We will provide you with a tracking number as soon as the order is shipped.

Shipping Methods

EMS

EMS parcels normally will be arrived at customer locations within 7 days after shipping from Sri Lanka if destination locations do not have any delay problems.

Fedex

FedEx parcels normally will be arrived at customer locations within 3 days after shipping from Sri Lanka if destination locations do not have any delay problems. FedEx is fast service and expensive. If a customer needs to ship through FedEx service. The customer should pay 50% of the shipping cost. The Astro Gen Healing provides other 50% from our side.

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 14 Day period by meeting the below conditions.

Note: Shipping charges, VAT, and duties are not refundable.

Conditions to be eligible for the Returns Policy:

1. Item(s) must be in their original, unused condition.
2. Replacements for items are subject to inspection and checking by the Astro Gem Healing team.
3. Damages due to neglect, and improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Once an order for gem cutting has been placed, it cannot be canceled again (if it has already been sent for cutting and polishing). Rough gems selected by you from our collection will not be returned accepted those that has been cut and polished according to your order.

Important Notes:

– Shipping Charges, VAT, and duties are not refundable.
– Return Shipment is at the customer’s cost
– Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded

– Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment

In case you are returning or replacing a gemstone, please take the following steps:

– Contact Customer Support and get a Return Authorization
– Ensure that you keep all original objects that accompanied the gemstone-like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
– Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share it with us.

IMPORTANT: Do not write the name Astro gem healing or any gemstones, or jewelry-related words on the outside of the package, as it may attract undue attention and theft of the package.

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